Terms of service

These terms govern orders placed with SHOTWAVE. By placing an order you agree to them.

 

What we provide

 

We produce short commercial video to order. Each order covers the deliverables listed on the product page you purchased from. Production is AI-assisted and directed by a human. We state this openly and you acknowledge it when ordering.

 

Your brief

 

After payment you complete a short brief. We produce from that brief. Delivery timelines begin from the moment we receive your completed brief, not from the moment of payment. If your brief is incomplete and we have to wait on you, the delivery date moves accordingly.

 

Materials you supply

 

If you supply product photos, logos, footage, music or any other material, you confirm that you own it or have the right to use it, and that we may use it to produce your order. You are responsible for that material. We are not liable for claims arising from material you supplied.

 

Ownership and usage rights

 

On full payment and delivery, you receive worldwide commercial usage rights to the final delivered video for advertising and marketing purposes. We retain ownership of our underlying tools, prompts, workflows, models and any reusable assets not specific to your brand.

 

We may show delivered work in our portfolio, on our website and in our own marketing. If you do not want your work shown, tell us in writing and we will not use it.

 

Revisions

 

One revision round is included per delivered asset unless stated otherwise. A revision means changes within the format and concept you selected. A new concept or a different format is a new brief, charged separately.

 

Delivery

 

We deliver by the stated working-day timeline. Working days exclude weekends and Philippine public holidays. If we miss a stated delivery date, see our Refund Policy for your options.

 

Monthly plans

 

Monthly plans bill every month until cancelled. You may cancel at any time and billing stops at the end of the current period. Unused deliverables do not roll over to the following month.

 

Acceptable use

 

We do not produce content that is unlawful, defamatory, hateful, sexually explicit, that infringes another party's rights, that makes false or unsubstantiated claims, or that is intended to deceive. We may decline an order on these grounds and will refund you in full if we do.

 

We do not create video depicting real identifiable people without documented permission, and we do not recreate another brand's protected assets.

 

Your own compliance

 

You are responsible for ensuring the ads you run comply with advertising law and platform rules in your market, including any disclosure requirements relating to AI-generated content. We will tell you what was used to make your video if you ask.

 

Liability

 

To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, including lost profit or lost advertising spend.

 

Changes

 

We may update these terms. The version published at the time you order is the version that applies to your order.

 

Contact

 

Questions about these terms can be sent to the address on our Contact page.